Refund policy
Return and Refund Policy
At Royal Oak Flooring, we are dedicated to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, please review our return and refund policy outlined below.
Returns
We accept returns under the following conditions:
Eligibility for Return:
The product must be unused, in its original condition, and in the original packaging.
A return request must be submitted within 30 days of receiving the item.
How to Request a Return:
Email us at marketing@royaloakflooring.co.uk or call us at +44 1482 251775 with your order details, including your name, order number, and reason for return.
Once approved, we will provide instructions for returning the product.
Return Shipping Costs:
Customers are responsible for return shipping costs unless the item is defective or we made an error in your order.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Refunds
Eligibility for Refund:
Refunds are issued for items returned in accordance with our return policy.
Original shipping costs are non-refundable unless the return is due to our error.
Processing Refunds:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days and credited to the original payment method.
Exchanges:
If you need to exchange an item for a different product, size, or color, please contact us. Exchanges are subject to product availability.
Damaged or Defective Items
Reporting Issues:
If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your order.
Provide clear photos of the item and its packaging for assessment.
Resolution:
We will offer a replacement, repair, or full refund, including any shipping costs, depending on the circumstances.
Non-Returnable Items
The following items are not eligible for return or refund:
- Products that have been customized or made to order.
- Items that show signs of use, damage, or alteration.
Contact Us
If you have any questions about our return and refund policy, please contact us:
Email: marketing@royaloakflooring.co.uk
Phone: +44 1482 251775
Address: Unit 4B, Pioneer Park, Clough Road, East Yorkshire, Hull, East Riding of Yorkshire, HU6 7HW